Hot Key Transfer: Phone Broadcasting Feature Perfect for Collection Calls.

Most people are familiar with traditional voice blast messages, that deliver the same message to every recipient.  But there are times that companies need more options than just voice broadcasting.  For instance, collections calls.  While leaving a message that an account is in arrears is okay, most companies are eager to get a payment as quickly as possible, and want a way for the recipient to press a key on their phone and talk to a live person.  This is formally known as "hot key transfer."  A hot key call is really no more difficult to set up than regular voice blast.  You just have to designate what number you want the calls to go to, and the key that you want recipients to press.

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Voice Blasts with Caller ID

Many associations, non-profits and businesses use voice blasts to contact their members, donors and customers.  It can be a very effective tool to disseminate information to increase attendance, raise funds, confirm appointments or announce sales.

However, if you want to make the most of your voice broadcasts it's important that you provide an accurate caller ID to identify yourself.  Many times folks will scan the phone numbers in their message logs before they actually listen to their messages.  For the most timely response to your message, you want the Caller ID number to be recognizable.

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Pacing your Voice Broadcasting Calls

Many times businesses or non-profits want to send a pre-recorded voice message to a large number of recipients, but don't necessarily have the personnel available to handle the in-bound calls requesting additional information.  A feature that can be most useful to you in these situations is Call Pacing.  With Call Pacing, you can send a job to a large list, but designate a certain number of calls per hour and have your message delivered over a longer period of time without having to split your list into smaller separate jobs.

Phone Broadcasting for Data Collection and Surveys

A little known optional feature to voice broadcasting is data collection.  Rather than just delivering an outbound message, data collection allows you to poll your recipients for information, by pressing keys on their key pad in response to questions.  The information gathered through this process is then tabulated for you and delivered in a report, which will help you clearly define your target audiences' preferences.  This is particularly good for new product surveys, and even polling for political candidates.

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