Automated Customer Satisfaction Phone Surveys

Automated customer satisfaction surveys is one of our core services here at Monarch Broadcast and we're here to help you every step of the way to get your set up.  Give us a call at 888-387-8636 to discuss your particular needs.  We'll put our years of experience to work for you.

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In order to provide the best service, many companies survey their customers after they have completed work for them.  Frequently, this is done manually by company personnel.  However, this can be time consuming and also expensive.  But there is a cost efficient and easy alternative -- using an automated prerecorded phone survey.

Surveying your customers by phone is easier than you think.  Moreover, you don't have to buy any special hardware or software to automate your phone surveys -- everything you need is already online and ready to go.

Polling customers is considered one of the most important elements in any marketing or customer service program and it enables you to keep tabs on what your customers are thinking, how your employees are performing, and what steps you need to take to insure your company is delivering what it promises.

Most companies who use the technology send out surveys after a service call to make sure the job was properly done to the customer's satisfaction.  Calls are made soon after the service-person leaves the customer's home or office to contact people when their experience is still fresh in their mind.

The process to set up a survey is straight forward here at Monarch Broadcast Messaging.  Following some simple instructions, combined with our superior customer service, we can help you design and prepare a survey that you can modify or use over and over again. We can help you with your script of questions, and your recordings, that can be arranged in such a way that will help your customers complete the most questions in the shortest possible time, preferably less than a minute.

Customers answer your survey questions by pressing keys on the keypad, to rate the service provided by your company, in an easy and intuitive way.  Whether you just have one question or many, the customers' keypresses will be tabulated in real-time and will be available in your call report.

Questions can also be formatted to include what the industry called "skip logic" or "conditional branching."  That simply means that the second question, for example, will be based on how your customer answers the first question.  So, if your customer is asked, "Do you like sports?" and presses #1 for yes, then the next question could be "What do you enjoy more, baseball or football?"  If the customer indicates they don't like sports, then the next question could be about a completely different topic.

Your surveys can be simple, or can be configured to allow customers to press a key to be transferred to a live operator or your customer service department for personal interaction.

Overall, automated customer satisfaction phone surveys offer you a tremendous tool in monitoring feedback and providing valuable insights into consumer trends.  It is the best way to get quick, accurate and reliable data about what your customers are thinking and understanding what they want -- two critical aspects of building a successful business.