Notify Customers of Security Breach Quickly

    If your business or organization has just been hit with a security breach, you will need to act quickly to mitigate the damages.
    Obviously, you probably have your IT Department plugging the holes right now.
    But what's best way to reach out to your customers quickly and effectively to alert them their data may have been compromised?
    The answer is phone broadcasting (also known as phone blast).
Sample Script for Security Breach Notification:

    You need to do three things right now.
    First, you need to write a script -- a message -- explaining the breach and providing your customers the steps they should take to protect themselves.  For example, "Good morning.  This is Acme Company with a special alert to all our customers.  We have just discovered a security breach and the possibility that the security of your data has been compromised.  We are working diligently and putting our full resources into this matter to minimize whatever damage has been done.  Meanwhile, we recommend you take the following steps to protect yourself (give them a list of things to do.)  That being said, we want you to know that will are taking extra measures to make sure that you get all the information and updates regarding this matter.  You are welcomed to visit our website at and click on "Security Breach" update to get the latest news.  Also, if you have any questions, you are always welcomed to contact our customer service department at this toll free number (say number.)  Our representatives will be happy to help you with any questions or issues you may have.  Meanwhile, you can expect to receive information in the mail soon that will give you a more complete picture of what has happened. Thank you for your patience and cooperation.  We pledge to do our best in addressing these issues in a prompt and timely manner."
    Secondly, you need to compile a list of phone numbers of all of your affected customers.  Putting your customers phone numbers in an Excel spreadsheet works fine.
    Third, give us a call at 888-387-8636 and we set you up with an account quickly.  There is no cost to set up an account, and you are only charged for the services you use, when you use them.  You can get more information by clicking the Phone Broadcasting link at the top of the page.
    That's it!  The process doesn't take long and we can work with you closely to make sure everything goes smoothly and that your customers get the information they need.
Why Calling Your Customers Is Best

    Sure, you can email or text your customers as well, but there are limited factors.  While everyone has a phone (cell or landline), not everyone checks their email or the email may be construed as spam.  And while texting is popular, there are still a lot of people -- middle aged and older -- who don't text or have a smartphone.
    An old-fashioned phone call -- with a recorded human voice -- is still the best and fastest way to reach people.  It is also more personal and your customers can hear your sincerity and eagerness to make things right for themselves.
    Of course, whatever you do, you also need to take steps to follow everything up with a written communication that you will snail-mail to everyone.
Hackers Are on the Attack

    The most valued databases in the world are constantly under attack, and there are times the hackers are successful in penetrating the security.  Despite your best efforts and preparations, you are not immune.
    However, with a solid response plan that will be ready when you need it, you can minimize the damages and move forward while maintain the trust and confidence of your customers.