Phone Broadcasting, Telephone Town Hall, Robo Calls, Computer Fax Blog http://www.monarchbroadcast.com/blog/ The latest trends in the phone broadcasting industry, including updates on phone broadcasting technology and services and sending pre-recorded phone messages. Also includes news about electronic statements, including electronic invoices. en-us Copyright 2012 Sat, 07 Jan 2012 09:22:58 -0500 http://www.sixapart.com/movabletype/ http://www.rssboard.org/rss-specification Sending Recorded Phone Messages: Phone Blasting (Broadcasting to VoiceMail) Sending recorded phone messages to a list of contacts is fast and easy, and doesn't require any special equipment or software.  Our services here at Monarch Broadcast, enable you to log online, upload your phone list, and record your message over the phone.  When you launch your job (or we do it for you) your recorded message will be delivered to your list of phone numbers immediately.

Your recorded phone message will be played when your recipient picks up the phone live, or the system can sense if it's voicemail or answering machine and will leave the entire message to be heard later at your contact's convenience.  Either way you message gets through and is disseminated quickly, usually within minutes.  Better yet, there is no charge if our phone blast system detects a busy, no answer, or a line that is out of order.  In general, if you have a good list of current numbers, about 80-85% of the calls get through.

Here are few helpful hints to insure the success of your phone blast:

1)  You can use an Excel spreadsheet for your phone numbers.  Just make sure that the area codes are in the same column as the phone numbers.  So, you should have 10 digits in ONE column.

2)  Prepare your script and practice and read it out loud several times.  Most scripts are rewritten a few times to insure a smooth and understandable delivery.  You can record your own message on our system, or we can call you and have you just read your script over the phone.  Using a regular landline phone to record your message is recommended because it is usually more clear than a cell phone that may have a bad connection.

3)  Informational messages are completely legal.  It's when you start selling something or telemarketing where you could cross the line.  We require our clients to comply with strict regulations.  Don't get yourself in trouble.

Overall, sending recorded messages is probably the most effective, fastest and least expensive way to get important information out to your contacts.  Email is less expensive, but not everyone checks their email.  However, everyone gets their voicemail -- phones are everywhere and people are well connected.

If you are interested in learning more about how we can help you with your phone blast (broadcast) project, just give us a call at the number at the top of this webpage and we can walk you through step by step.  You'll be surprised at just how easy sending recorded messages as mass notifications can be.  We're here to help.

]]> http://www.monarchbroadcast.com/blog/2012/01/sending-recorded-phone-message-1.html http://www.monarchbroadcast.com/blog/2012/01/sending-recorded-phone-message-1.html Automated Phone Message Service Mass Phone Notifications Phone Broadcasting School Alerts & Notifications send recorded phone message Sat, 07 Jan 2012 09:22:58 -0500 Community Colleges: Student Notification and Alert Messaging, Reminders for Students for Registration, Payment Deadlines, Event and Emergency Notices Community colleges across the nation are turning to phone (voice) broadcasting to get reminder notifications and alerts to students for a number of applications including registration, payment deadlines, application processes, event announcements, and emergency notices.

We serve a number of community colleges and also offer text and email broadcast services as well.  However, in almost all cases, administrators and managers have chosen phone broadcasting recorded messages as the preferred method to reach students.

Since not all students have access to email or have smartphones, they all are reachable by phone, either at their home or cell phone.  Recorded messages can be answered live, or left on voicemail or answering machines -- our system can automatically detect if a live person answers the phone versus voicemail.

Phone broadcasting messages is a powerful, extrememly effective, and easy way to get information out quickly since there is virtually no ramp up time.  Within minutes, you can upload your phone list, record your message and have your notice sent to hundreds, even thousands, simultaneously.  Moreover, the process can be accomplished at a fraction of the cost of postage.

This technology isn't ideal for all communications -- however, for quick reminders and important notifications, it is ideal and is being adopted more and more by community colleges across the country as the go-to technology that can save time and money, while keeping students in the loop.  In fact, community colleges make up about 25% of our entire phone broadcasting customer base, so it's an important segment for us and enables us to have the experience and focus required to serve our clients well.

If you an administrator or manager at a community college registration, finance, admissions, athletics, or security office, we can assist you in designing a communications strategy that will fit your budget and deliver the kinds of results you're looking for.  They say "information is king" and at Monarch we'll prove it!  Call us today at 888-387-8636.
]]> http://www.monarchbroadcast.com/blog/2012/01/community-colleges-student-not.html http://www.monarchbroadcast.com/blog/2012/01/community-colleges-student-not.html Automated Phone Message Service Blast Phone Services Mass Phone Notifications Phone Broadcasting School Alerts & Notifications community college notifications alert Thu, 05 Jan 2012 12:51:54 -0500 Monarch Broadcast Messaging: Formerly OrangePoint The new year will usher in a new name and domain for us here at OrangePoint.  Our new name is Monarch Broadcast Messaging and our new domain is:  MonarchBroadcast.com

The OrangePoint.net domain will be redirected to the new website automatically so you don't have to be concerned about accidentally losing us.  We'll still be offering you the same excellent phone, text, email and fax broadcasting services, along with our unparalleled commitment to personal customer service.

We chose Monarch Broadcast Messaging because it accurately depicts our mission as we continue to grow.  For the past 16 years we've evolved from a fax broadcasting service bureau to a vibrant and robust multi-media delivery provider that focuses on electronic data and voice messages.  If you want to get information out to hundreds, even thousads, quickly, then we're the company you're looking for.  Whether you are sending alerts, notices, or updates, consider us as your one-stop shop to process your phone, text, email or fax broadcasts. 

The word "monarch" may denote some sense of royalty, but we're far from royalty here.  Rather, look at us as busy and hard working monarch butterflies as we prepare and broadcast your informational messages, notifications, alerts and other important information you need distributed.  If there are any royal thoughts here, it is simply that "the customer is King!"
]]> http://www.monarchbroadcast.com/blog/2011/12/monarch-broadcast-messaging-fo.html http://www.monarchbroadcast.com/blog/2011/12/monarch-broadcast-messaging-fo.html Monarch Broadcast Messaging Updates and Service Announcements OrangePoint Communications Updates monarch broadcast messaging Thu, 29 Dec 2011 15:18:50 -0500 Blast Phone Services Available for Alerts & Notifications We provide blast phone services for businesses and organizations that are interested in distributing alerts and notifications to thousands of contacts at once.  Setting up an account is fast and easy, and if you have your phone list ready and you know what you want to say, your message can be delivered in minutes.

Blast phone technology has improved considerably over the years and costs have come down as well.  You can launch your own job, or at no additional cost, you can have us manage your information campaign from start to finish.  If your script has been prepared and is ready to go, you can simply record your message over the phone.  Once we have your recorded phone message, we can start delivering it to hundreds or thousands of people simultaneously.  It is literally the fast and least expensive way to disseminate information to the masses -- costly only pennies a call and a fraction of what direct mail costs.

Is blast phoning notifications better than emailing?  Email is also inexpensive, but unfortunately, well intentioned and important email is getting inadvertently caught in restrictive spam filters and a large amount is not being delivered.  Moreover, many people don't read or get to their email for days, even weeks.  However, everyone answers their phone or listens to their voicemail.

And that brings up another big advantage of blast phoning -- the ability to leave your message on voicemail or an answering machine.  So whether your contact and recipient answers their phone live and listens to your message immediately, or lets your message ring to voicemail, your message is received and delivered.  Surveys indicate that nearly everyone checks their voicemail.

Even better, is that you are only charged for successfully delivered messages.  There are no charges or fees for bad phone numbers, disconnections, busy signals, or no answers.

Federal regulations prohibit using blast phone techniques (mass dialing for sending pre-recorded messages) for telemarketing or sales purposes unless you have an opt-in list of contacts.  However, "informational" messages are fine and can be used for any number of purposes including alerts, announcements, notifications, updates, schedule changes, cancellations, reminders, etc.  As long as you aren't selling anything, your message is fine.  Also, in the vast majority of states, political messages are also allowed.

Blast phone companies and providers are readily available.  We take pride in offering you the best blast phone service on the market with superior customer service with integrated online management controls.  Our service and features put us at the front of the pack in giving you a professional and cost effective method to get your messages delivered on time, every time.

Click here to learn more about our blast phone services:
http://www.orangepoint.net/phone_broadcasting.html
]]> http://www.monarchbroadcast.com/blog/2011/12/blast-phone-services-available.html http://www.monarchbroadcast.com/blog/2011/12/blast-phone-services-available.html Blast Phone Services blast phone Fri, 02 Dec 2011 12:49:26 -0500 GOTV (Get Out the Vote) Robocalls Can Help and Motivate Voters If you are interested in getting information about GOTV robocalls, just click on this link to go to our: Political Robo Call page

A properly managed and planned robocall campaign can help a candidacy, but on the other hand, if it thrown together at the last minute, it can actually backfire.

Robocalls, also known as voice or phone broadcasting, or call blast, is a very powerful, and in many respects an intrusive, technology that has to be handled professionally.  Like fire, it can be a wonderful and useful tool, or it can lead to destruction.  So make sure you are prepared to execute a well thought out plan.

Your GOTV robocall plan should incorporate three important elements:

1)  Your script.  Practice, practice, practice!  Keep reading it aloud and make sure it sound natural and flows.

2)  Your list.  Make sure your list(s) are in the proper format with 10 digits, including area code, in the same phone number column.  Try to eliminate the duplicates.  (If you can't eliminate the duplicate numbers, we can do that for you at no cost.)

3)  Your timing.  Be sure to call during the day with the objective of leaving as many messages on voicemail or answering machines as possible, so as to not interrupt the recipients routine.

It is the law that you have to identify yourself and include a Caller ID number.  (This prevents unethical candidates from sending out messages that look like they are coming from YOU or someone else, and are designed to infuriate the voters.)  Beware.  Robocalls can be used for unethical purposes and best to deal with a provider, like us, that will not accept business from clients who want to use the service in an underhanded way.

Try keeping your message to less than 30 seconds and speak clearly, using your script.  Best practices for GOTV robocalls may sound like common sense, but unfortunately, most candidates and campaigns do not give these issues any thought except at the last minute.  Think and plan ahead and let the technology for you, instead of against you.
]]> http://www.monarchbroadcast.com/blog/2011/10/gotv-robocalls-can-help-and-mo.html http://www.monarchbroadcast.com/blog/2011/10/gotv-robocalls-can-help-and-mo.html GOTV Robocalls get out the vote GOTV robocalls Tue, 11 Oct 2011 14:51:49 -0500 Fax Not Working with Time Warner, Comcast, Cox & Charter Digital Cable Services? If your fax is not working with your new cable service, there may be a problem with your fax machine which operates in an analog environment.  It's a common issue.

One simple way to overcome this incompatibility is to convert to computer faxing (also called digital, or "in the cloud" faxing) which will enable you to send and receive faxes from your email account.  Folks sending you a fax do it the normal way, and that fax image is automatically morphed into a PDF file that is sent to your email address (or addresses.)  There are over 10 millions computer faxing accounts in the United States alone, so the technolgy is tried-and-true.

You can keep the same fax number, or you can get a new toll-free fax number at no cost.

There are a number of advantages to cloud faxing, not the least of which is an estimated 70% savings over using your traditional fax machine and phone line.  Once you receive your fax via email, you can print it out, or save it to your harddrive or storage, and forward it via email to others in your organization.

Sending faxes from your email is easy as well.  For example, you can send a Word file from your email to a fax number and it will arrive as a regular fax to its destination.  

With computer faxing you can have a virtual fax machine with you anywhere, including your smartphone.  Fortunately, you aren't restricted to any physical location and the service is scalable, from one to thousands of accounts.  Add to that the enhanced security that comes with the service because loose paper faxes aren't floating around the office, going through several hands, before arriving to the intended recipient.  Now you get the faxes directly to the responsible person via a password secured email account.

Moreover, rather than spending a small fortune on ink cartridges for your fax machine, you have the option of going green and paperless by storing and distributing your faxes as digital files.

So if your fax machine has become victim of your new cable service and you are looking for a quick, easy, and inexpensive faxing solution, computer faxing is the way to go.  You'll save time and money.  And you will also clear off some desk space when that fax machine finds its way to your electronic museum you have been assembling in the backroom closet.

Click on the computer faxing link at the top of the page to get more details.  We can have you set up in no time and your office will humming along better than ever...
]]> http://www.monarchbroadcast.com/blog/2011/09/fax-not-working-with-time-warn.html http://www.monarchbroadcast.com/blog/2011/09/fax-not-working-with-time-warn.html Computer Fax fax compatibility with cable digital service fax inoperable fax not working Wed, 21 Sep 2011 12:06:48 -0500 Phone Surveys: Automated Telephone Polling and Surveys with IVR Phone surveys powered by automated IVR polling and survey technology are becoming increasingly popular with organizations that are intent on quickly and easily gauging public and voter opinions on a wide variety of topics.  Experts believe it is the best way to "keep a finger on the pulse" of the people and latest trends in the marketplace. 

We offer automated phone surveying, which is a slight variation of traditional phone broadcasting, and is commonly used to determine consumer or voter feelings on product and/or political issues.  Not only are automated phone surveys easily assembled and executed, but they are a fraction of the cost of using live agents to conduct personal interviews.  Telephone surveys with IVR can also generate more results in much less time.  Actually, there is no comparison on a cost basis since automated "push" or "reach out" technology is dramatically more efficient than utilizing humans to do the same thing.

Better yet, companies, non-profits and political organizations, don't have to purchase any expensive software or equipment, or set up expensive phone banks to implement an effective phone survey program.  Phone surveying can be done in the cloud and can be purchased as a service on an as-needed basis.  Set-up costs are very small and campaigns can be implemented within hours with results immediately available in real-time.

The most popular application for phone surveying is for compiling instant polling data for political organizations and candidates.  Campaign surveying can provide valuable data that can used immediately to formulate long or short term strategies.  For example, you can determine quickly what the hot button issues are in a campaign, and what the strengths and weaknesses are in the opponent and in your own campaign.  It's important that your campaign can turn on a dime when circumstances and issues change.  Automated phone surveying is the fastest, easiest and least expensive way to accurately judge your campaign's progress.

Our professional staff can help you design and implement an effective survey and polling program that will enable you to act on the latest "pulse" from your customers or constituents.  

You can call us today at Monarch Broadcast 1-888-387-8636 to discuss all your automated surveying options.
]]> http://www.monarchbroadcast.com/blog/2011/08/phone-surveys-automated-teleph.html http://www.monarchbroadcast.com/blog/2011/08/phone-surveys-automated-teleph.html Automated Phone Surveys for Polling automated telephone polling IVR robo calls phone surveys Thu, 04 Aug 2011 08:43:01 -0500 Mass Phone Notifications: Sending Recorded Messages to the Masses Sending mass phone notifications to a list of contacts can be a simple and easy process.  Using a phone broadcasting (voice broadcasting) service bureau like us can not only save you a considerable amount of money because our notification system is already in place, but we also have the capacity to reach thousands of your contacts simultaneously.

Commercial or sales calls are illegal, unless you have a permission based opt-in list.  Otherwise, sending out "informational" messages is perfectly fine.  An example of an informational message would be to inform passengers that an airline flight as been delayed.  Or a school is closed because of bad weather.  Or, reminding people about appointments.

While there are other mass notification services available such as texting (we do that too!) it is widely accepted that verbal announcements sent over the phone is a cost effective way to deliver mass communication notifications to a large number of people at once.

How are we able to offer you the best mass notification service with the lowest costs?  There are several reasons:

1)  We can provide you full service and work with you on your recordings and launching your jobs, at no additional cose.  We're happy to help you every step of the way, or, if you want to handle those tasks yourself, you can log on to the website with your passcodes and  manage everything yourself.

2)  Unless you are political operation, you don't have to pay in advance.  We'll conveniently charge your credit card after your job goes out -- you'll get a full report on the number of message delivered -- and email you a receipt.  Fast and easy.

3)  The quality of your mass notifications by phone is critically important.  We can provide you the most advanced, the highest quality system including intuitive features such as differentiating between live answers and voicemail.  (You can leave messages on voicemail if the recipient doesn't answer which will give you the highest delivery rate for your recorded messages.)

4)  We can also enable you to send automated voice surveys, where your recipients can choose multiple choice answers by pressing their keypads.  For example, "Did you like what you had for breakfast today?  If yes, press #1.  If no, press #2.)  Those survey results can be accessed in real time.

All in all, mass calling with phone notifications can be the best way for you to get important information out quickly to hundreds, even thousands, of people who rely upon getting up to the minute news.  Give us call at 888-387-8636 and let us know what you are looking to do.  We have the experience and the knowhow to provide you with the best advice on how to achieve the results you want.  We look forward to serving you.

]]> http://www.monarchbroadcast.com/blog/2011/07/mass-phone-notifications-sendi.html http://www.monarchbroadcast.com/blog/2011/07/mass-phone-notifications-sendi.html Automated Phone Message Service Automated Phone Surveys for Polling Mass Phone Notifications Voice Blast Features mass phone notifications Fri, 08 Jul 2011 09:02:29 -0500 Automated Campaign Phone Surveys: Get Political Polling Results in Minutes by Robocall For more information about automated campaign phone surveys, call 888-387-8636.

Automated campaign surveys by phone can be set up quickly and easily to give you immediate polling results.  The big advantage to having an automated survey is that there is no need to go to the expense of hiring an outside firm that employs live callers to compile results.  Now everything can be automated at a fraction of the cost just by using robocall technology.  Look at it as an "interactive robocall" where your contacts can participate and have an active voice with their invited feedback.

Automated surveys can be extremely effective because rather than you telling your constituents something, they are telling you!  There is nothing more powerful than voters knowing that you are soliciting and acting on their opinions.  Office holders or candidates who are in tune with what their voters are thinking will invariably be the most successful at the polls and accomplishing their objectives.

There are a number of features and advantages of using automated phone surveys for polling purposes.  Here are just some of the reasons why think we excel at offering the best surveys in the business:

1)  You can use your own local number for the Caller ID, thus boosting response rates because people can more easily identify with the local number than a long distance or toll free number.

2)  Your survey can be custom-made to give you the data you are looking for.  For example, you can have any number of multiple choise questions (we recommend 4 at the most) with any number of different responses people can choose from (again, we recommend 4 at the most.)  Here is an example, "Good morning, welcome to our brief survey to help determine what voters are thinking.  It will only take a minute.  What do you think is the biggest issue facing our community at the present time?  Press 1 for taxes.  Press 2 for jobs.  Press 3 for potholes."  Once your contact presses a number on their keypad, they are automatically given the next question.

3)  Your survey can also include "branching" that would give contacts the next question depending on how they answered the previous question.  For example, if they chose taxes as their primary concern, you could have the next set of questions focusing on that topic.  Every contact can get a different survey based ontheir preferences and responses.

4)  Your surveys can be delivered in a recorded human voice, or as text to speech.  We highly recommend a human voice.  You can record your survey right over the phone and we can help you every step of the way.

5)  You can target your specific audience -- it doesn't matter how you break up or separate your list.  You can do it by geography, political affiliation, age, sex -- you name it.  You can get direct answers from specific targeted groups and easily compare how different constituencies react and respond.

Want to learn more?  Call us today at 888-387-8636.
]]> http://www.monarchbroadcast.com/blog/2011/06/automated-campaign-phone-surve.html http://www.monarchbroadcast.com/blog/2011/06/automated-campaign-phone-surve.html Automated Phone Message Service Automated Phone Surveys for Polling automated phone surveys for polling Tue, 21 Jun 2011 17:55:47 -0500 Broadcast Notification Service: Phone and Text Broadcast notification service, otherwise known as mass notification, enables you to immediately send a large number of messages via phone and/or text to selected recipients.  There are a number of popular reasons and applications that people use a notification service for, but you should know the following:

1)  Everything is moving to "the cloud," especially notifications.  So the idea of getting special notification software to send messages is quickly becoming obsolete.  Now you can send messages, right from your online-connected computer, without the need for any hardware or software and from any location.  In fact, our system is already set up and is ready to use.  You can send out your first broadcast today.

2)  There are legal restrictions.  Sending broadcasts for the purposes of telemarketing is, for all intents and purposes, against the law.  However, sending broadcasts for "informational purposes" is legal -- for example, school or organization closings, weather emergencies, airline delays, doctor appointments -- anything that involves a notification that alerts the recipient about a topic they want or need to know something about.  (We advise you to seek an attorney's opinion if you are in a gray area.)  For sales promotions, you need to have your recipients opt-in to your list.  While most states allow political calls, there are some restrictions so it's best to check your state's particular laws.

3)  Setting up is quick and easy.  Just upload your phone list or text list online (we can help you if you want) and you'll be good to go.  Make sure your list is in the proper format.  And yes, you can store any number of lists online to use for any number of different messages.

4)  Lastly, you need to record your phone message, or input your text message.  You can record your phone message right over the phone (our system will call you) so be sure to have your script ready.  Practice, practice, practice and rewrite your message as many times as you must to insure that you are clear, concise and informative.

Broadcasting notifications is much easier, simple, and probably less expensive than you ever imagined.  A properly executed broadcast campaign can achieve a very high response because is the most "direct" way to your targeted audience.  Today, the vast majority of people are using cell and smartphones to send and receive notifications instantly.
]]> http://www.monarchbroadcast.com/blog/2011/06/broadcast-notification-service.html http://www.monarchbroadcast.com/blog/2011/06/broadcast-notification-service.html Automated Phone Message Service Phone Broadcasting School Alerts & Notifications Text Blast / SMS voting Voice Blast Features broadcast notification service Thu, 09 Jun 2011 13:44:22 -0500 Computer Faxing (Cloud or Digital Faxing): Firms Save Thousands Faxing To and From Their Computers We take pride in offering computer faxing services that are saving our customers thousands of dollars a year by eliminating phone lines, expensive fax servers, maintenance, upgrades and contracts. 

The huge advantage of computer faxing is that there is no hardware or software required to get started.  You can even keep your current fax number, or allow us to offer you a new toll free fax number at no additional cost.  Bottom line:  Your fax savings are immediate!  Better yet:  You get faxes delivered directly to your email!

Very simply, computer faxing automatically converts your incoming faxes into PDF files which are then forwarded to your email inbox.  Remember in the "olden days" when faxes arrived as hard copies and then went through several hands before they reached your desk?  That's all changed, and faxes arrive a digital files on your email, enhancing security and making everything much more convenient.

Here are a few more computer faxing benefits:

• Eliminate expensive fax server costs, maintenance, upgrades and contracts.
• Eliminate phone lines.
• No hardware or software needed.
• Web based account management and backup.
• Save by going paperless.
• Automatically convert incoming paper faxes to PDF files that are sent to you as email attachments to your inbox.
• Instantly print, store or forward faxed documents.
• Print out documents while on-the-road.
• Use your current fax numbers of get new one toll free numbers at no extra cost.

     If you have stand alone fax machines, each with a separate line, you can generally save about $60 per month per machine.  Here is a cost comparison:
     
Traditional Fax Machine:  Monthly Cost
Fax Machine ($250 divided by aver. 25 month usage)  $25
Phone line:  $30
Phone long distance:  $10
Paper, toner and ink:  $10
Maintenance:  $10
Total Monthly Cost for Traditional Fax Machine:  $70

Computer Fax:  Monthly Cost
(include 350 pages per month)
Basic Fax Computer Fax Account:  $9.95
PDF editing & Electronic Signature:  .95
Total Monthly Cost for Computer Fax Service:  $10.90

     As you can see from the numbers your savings can be substantial if you have one fax machine or hundreds.  In fact, if you had 100 fax machines, you could save approximately $6000 month by converting to computer or cloud faxing.  That is an amazing $72,000 a year in savings!
     
     While fax may be in decline, it is far from dead.  Nearly all offices still use fax and millions of faxes are sent each month.  Fax is not going anywhere soon.  So, you're best bet is to save money using the latest cloud faxing technology and begin seeing the benefits of managing your documents more efficiently, effectively, and inexpensively.
]]> http://www.monarchbroadcast.com/blog/2011/06/computer-faxing-cloud-or-digit.html http://www.monarchbroadcast.com/blog/2011/06/computer-faxing-cloud-or-digit.html Computer / Internet Faxing Computer Fax cloud faxing computer faxing digital fax cost benefits Thu, 02 Jun 2011 11:30:42 -0500 Automated Phone Message Service: Ideal Way to Get Notifications Out Fast An automated phone message service can enable you to reach hundreds and thousands of people instantly -- and that's exactly what we can do for you.

Automated phone messaging can be the easiest, fastest and least expensive way to get messages out.  While telemarketing applications (selling products or services) must abide by strict voice blast laws, "informational calls" are legal and can be used to voice blast alerts, notifications, emergencies, reminders and updates to your entire contact list.

Sending automated messages is so easy that once you have your phone list prepared and you record your message right over the phone, you have your message delivered within minutes.  Our system can deliver thousands of messages per minute, and can even redial automated calls that were unsuccessful the first time.

The process for automated calling with pre-recorded messages starts with building your phone list.  Just putting your phone list in an Excel spreadsheet works fine and your numbers need to include the area code in the same column, so for auto dialing U.S. and Canada numbers, you'll need 10 digits in the same column.

Then, you simply email your list to us, or upload in your password protected interface.  At that point, you are ready to do your voice recording.  You can do that right over the phone.  We can call you at a convenient time, or you can have our system call you.  Either way, you just follow the prompt instructions and you can listen to your message before it goes out to make sure it's just the way you like it.  If you make a mistake, don't worry.  You can trash your recording and start over again until you get it just right.

Once your recording and list are ready and uploaded, your job can start immediately and your hundreds, even thousands, of contacts will be notified nearly instantly with your message.  Give us a call today and let us show you how easy it is to send automated phone messages.
]]> http://www.monarchbroadcast.com/blog/2011/06/automated-phone-message-servic.html http://www.monarchbroadcast.com/blog/2011/06/automated-phone-message-servic.html Automated Phone Message Service Phone Broadcasting automated phone message service Wed, 01 Jun 2011 14:05:36 -0500 Phone Broadcasting (Robocall): Best Customer Service Standards We handle a lot of transactions and services - phone broadcasting, robo calls, phone blasts, town hall teleconferencing, computer and cloud faxing, mass sms texting services, and communication products.  But while the technology can all be the same, there is one thing that keeps our customers coming back -- excellent customer service.  It's an area that we have never taken for granted and that we constantly seek to improve.  In fact, customer service is our highest priority.

You can go to any number of providers out there who have the technological capacities to get the job done -- but the question always remains, how do you start from scratch to getting the job done right?  Sometimes that involves some hand-holding, and sometimes it involves managing the whole job from beginning to end.  Either way, it's all about personal communication -- talking to live people who can help and know what they are talking about, and who have in interest in helping you achieve results.

How much is good customer service worth?  Good question!  And recently American Express commissioned a survey and discovered the following tidbits:

-- the vast majority of people and companies would pay more to get good customer service.
-- almost 60% would switch providers to get better customer service than they are getting now.
-- two out of three people believe that companies don't really care about providing good customer service.
-- nearly 80% have cancelled a transaction because they didn't think customer service was up to par.
-- most customer have gotten angry over poor customer service and 40% have told their current providers that they moving their business elsewhere.

Bottom line:  Excellent customer service, or lack thereof, plays a very important part in business and personal buying decisions.  That's why we at OrangePoint are solidly committed to our goal of providing the best, the most personal, and the most helpful customer service in our industry.  We answer the phones with live humans, don't believe in forcing you to have a conversation with a computer that trying to pre-screen you to route your call, and we do our best to make sure you don't have to leave messages on voicemail.

If you are looking for a service provider who really believes in "service" then you can stop your search right now.  We're here for you today!  Call us today at 888-239-3969 and let's get started.  We think you'll be pleasantly surprised at how easy your projects will be when you have someone looking out for you at Monarch Broadcast.
]]> http://www.monarchbroadcast.com/blog/2011/05/phone-broadcasting-robocall-be.html http://www.monarchbroadcast.com/blog/2011/05/phone-broadcasting-robocall-be.html OrangePoint Communications Updates robo call customer service Fri, 13 May 2011 10:02:33 -0500 Brazil Phone Broadcasting (Robo Calls, Phone Blasts, Voice Blasts) to Brazilian Landline and Mobile Phones We do phone broadcasting and robo calls to Brazil and other South American countries, so if you are looking to send a pre-recorded message to hundreds or thousands of people in Brazil, we look forward to serving you.

As always, the first question is:  What are the rates?  Here they are:

Brazil Phone Blast / Robocall rates:

To Landline Phones:
30 second message:  5 cents U.S.  (approximately .08 Real)
60 second message:  9 cents U.S.  (approximately .146 Real)

To Mobile Phones:
30 second message:  16 cents U.S.  (approximately .26 Real)
60 second message:  30 cents U.S.  (approximately .49 Real)

As with other international transactions, payment is made in advance in U.S. funds by overnighting or expressing a physical check.  Checks must clear before the job is launched.  Overpayments will be refunded by check after the final cost is tabulated.

Please keep in mind that if you have a 30 second message and the person you call is not there, and has an answering machine or voice mail service, your call will be longer than 30 seconds because our system will wait to leave a message on your recipients voice mail.  That would increase your 30 second message to one minute.

We would be happy to explain all the ins-and-outs of how our system works and what your best voice broadcasting options are to consider.  Please fill out the form on our contact page above and let us know the particulars of your job.  We'll get back to you right away.

]]> http://www.monarchbroadcast.com/blog/2011/05/brazil-phone-broadcasting-robo.html http://www.monarchbroadcast.com/blog/2011/05/brazil-phone-broadcasting-robo.html International Robo Calls Brazil phone broadcasting phone blast Wed, 11 May 2011 17:50:35 -0500 Cloud Faxing for Business Documents: Digital Fax Solution

Cloud Faxing has become the fax solution as traditional fax machines and lines are eliminated and "in the cloud" services take center stage.  Here at OrangePoint, we're seeing orders for "computer fax" or "cloud faxing" accelerate as businesses and enterprises switch from the old model of analog faxing to digitized faxing.  There are a number of compelling reasons that are driving the change, not the least of which is substantial cost savings.


In a nutshell, cloud faxing has simply relegated fax machines to the trash heap.  Moreover, there is no longer any need for special dedicated fax phone lines which can cost an average of $40-50 a month each.  A company that has 500 fax lines can easily save $25,000 a month, not to mention the savings in fax machine purchases, maintenance and paper supplies.


How does cloud faxing work?  Quite simply, you send and receive faxes using email.  Since you get a free toll-free fax number as part of your virtual fax account, incoming faxes are received and automatically converted into a PDF file and forwarded to your email.  Likewise, outgoing faxes take regular documents, convert them automatically, and are sent to fax numbers via email.


Cloud faxing, particularly for enterprises and companies that have many different locations, is proving to be a business staple.  While cloud faxing is an ideal solution for all size businesses -- from the one-man shop at home, to multinational companies that have hundreds of thousands of employees -- it provides a number of advantages including storage, security and editing capabilities.  Yes, you can edit an incoming PDF file!


If you are in the market or looking for cloud faxing services, we'd be happy to provide you no-cost recommendations for your particular needs.  Pricing comes in several formats, each tailored for certain needs and volumes.  Click Computer Fax here or give us a call at 888-387-8636 and we'll do our best in assuring your transition to "the cloud" is easy, fast and will result in cutting your fax expenses in half.

]]> http://www.monarchbroadcast.com/blog/2011/05/cloud-faxing-is-solution-for-b.html http://www.monarchbroadcast.com/blog/2011/05/cloud-faxing-is-solution-for-b.html Computer / Internet Faxing cloud faxing computer fax Mon, 09 May 2011 13:44:55 -0500