Conduct phone surveys with no hardware or software costsThe phone survey system is already set up and ready to go so you don’t have to think about investing in any hardware or software. Just compile your phone list, along with your questions, and your survey can be launched very quickly. We’ll help you record your questions in your voice (or ours if you want), or you can create your own recordings. We will help you every step of the way. In fact, our full service option doesn’t cost a penny more.
Find out what people are thinking — now! Phone surveys provide real-time instant results on important questions and issues
Automated campaign surveys by phone can be set up quickly and easily to give you immediate polling results. The big advantage to having an automated survey is that there is no need to go to the expense of hiring an outside firm that employs live callers to compile results. Now everything can be automated at a fraction of the cost just by using the latest interactive phone broadcasting technology that gives everyone an active voice and the opportunity to give you the valued feedback you need to make the right decisions, at the right time.
Bring your surveys to the people, rather than the people to your surveys
Yes, online surveys can be effective. But do you know how much effort it takes to get people online in the first place? By broadcasting your survey over the phone, you’ve just saved your target audience a big step. They just answer the phone and press a few buttons on their keypad — nothing can be more convenient, easier or faster. Response rates will increase and you’ll be doing your respondents a favor by saving them time and aggravation.
Easy, intuitive response — “Do you like apple pie? Press #1 for yes, #2 for no, or #3 for don’t know.”
Our automated phone survey system couldn’t be easier — completely intuitive and straight forward so your targeted survey audience can respond quickly and accurately. Ask your questions and have respondents answer by pressing their touch tone phone pads which will immediately register their choices. The perfect way for you to get the pulse of your survey subjects in less time and cost than other methods.
Automated surveys with skip-logic and conditional branching keep your polling on track
Your respondents can be asked questions based on their answer to a previous question. For example, if you ask “Do you like apple pie?, press 1 for yes or press 2 for no”, the next question they hear will depend on how they answered. Those that pressed 1 might hear “Do you like ice cream with your apple pie” while those that pressed 2 might hear “Do you prefer cake instead”. The bottom line is that there is no need to have people answer questions that do not apply to them. Not only will you have better data, but it will also cut your costs because it will shorten the length of the calls. In addition, if you reach an answering machine you can choose to hang up or leave an entirely different message, rather than a survey.
- No hardware or software necessary — the phone survey service is already “in the cloud” and ready to go.
- Instantly reach thousands of members, customers or constituents and get real time survey results.
- Full online reporting that provides you the comprehensive data you need to make decisions.
- The fastest, easiest and least expensive way to compile real time survey data on the latest thoughts and opinions of your employees, members, students, stakeholders, voters, and constituents.
- Customizable introductions and questions can be tailored to maximize response rate.
- Caller ID numbers (the number that appears when you call your survey respondents) can be customized to increase credibility and survey responses.
- Skip-logic capabilities allows questions to be “branched” — when a respondent answers one question a certain way, they will receive an appropriate follow up question that matches their response. • Full service option enables you to launch surveys quickly, with no ramp-up time and no training necessary.
- Online do-it-yourself features enable you to take control of your survey and monitor real-time progress.
- No need to make people find your survey online, when you can bring the survey to them, easily and conveniently, directly to their phone.
- Schedule your surveys ahead of time.
- Flexible system enables you to include text to speech, hotkey transfer to live operators, and data collection.
- Messages are sent over fiber optic lines for dependable reporting and proven high-quality transmission.
VOTER SURVEY SERVICE FOR ELECTIONS
Voter information and data are at the heart of any successful campaign effort. Candidates need to know what voters are thinking and how they are reacting to the latest news and trends. Because timing is everything, conducting phone surveys gives you a tremendous edge. With data in hand, you can quickly assess the current situation and take appropriate action to secure a dominant position in your race.
POLLING ASSOCIATION MEMBERS
Monarch’s phone surveys are all about giving people an active voice and compiling accurate feedback. Nothing is more important, especially with associations and non-profits that are dependent on the support of their memberships. Whether your association is large with millions of members, or a smaller community-based non-profit, give people a chance to provide feedback and have an active voice. The direction of your organization will be more in sync with desires and hopes of the members you serve.
CUSTOMER SATISFACTION SURVEYS
Your customers want to know they are appreciated and valued — they want to know their opinions count. Companies and organizations that reach out and solicit thoughts and input are the ones that are the most successful and instill the highest level of confidence from their customers and associates. Phone surveys are an efficient and cost effective tool for gathering valuable data from your customers, to gauge their level of satisfaction, which enables you to make continuous improvements that will give your business the edge.
RESEARCH CURRENT TRENDS AND ISSUES
Get a handle on the latest trends in the marketplace by using phone surveys. Surveys are a great way to gather consumer intelligence and react to market forces quickly, giving you a distinct advantage over your competitors. The key to success is getting accurate information first. That’s why researching current trends using the latest telecommunication-survey technology can greatly enhance your outreach and research programs.